General Terms and Conditions

1. Appendix “KANIZSABIKE Community Bike Rental System” – “KANIZSABIKE” General Terms and Conditions

Preambulum

KanizsaBike Bike rental system is a project of Nagykanizsa MJV. The KANIZSABIKE Community Bike Rental System is a new transport option in Nagykanizsa. The unique, specially designed bikes can be rented from docking stations of one style sited at busy intersections in the city. After use the bikes can be returned to any docking station. The system is no ordinary bike hire but one of the new forms of community transport, the aim of which is to help people travel quickly and comfortably within the city.

The KanizsaBike system has 12 rental stations (sites listed on the www.kanizsabike.hu website) with a total of 80 bikes available at 192 docking stations. The docking stations at the 10 stations are all linked to the given rental terminal.

Regular Users of the rental bikes can use the KanizsaBike card to rent a rental bike, Temporary (Occasional) Users use a PIN code received by SMS.

Bikes are available for rental 24 hours a day.

TThe KanizsaBike card is a plastic card with a unique identification (“smart card”) that entitles the user to rent a bike. Cards are valid for one year, six months, one day, three days or one week. Users can obtain the card at Card Sales Points and Customer Service Office after payment of the card rental fee, conclusion of the rental contract for use, purchase of the pass. The card allows the holder to rent a bike of one style marked KANIZSABIKE, which belongs to the KANIZSABIKE system, directly from the docking station using the card reader marked KANIZSABIKE.

Temporary (Occasional) Users who wish to use the KanizsaBike system should register on the www.kanizsabike.hu website, at KanizsaBike rental stations which offer registration, or at Card Sales Points or Customer Services. After registration and purchasing a ticket, use the PIN code received by SMS at the terminal at rental stations to rent a KanizsaBike.

The rental bikes are locked to the docking station with electronically controlled locks. Cameras monitor the docking stations.

The control system knows the exact position of all parked and rented rental bikes and thus the appropriate number of bikes can be optimised at each station.

KanizsaBike Community Rental Bike System is the property of Nagykanizsa Város Önkormányzat (Nagykanizsa Council). KanizsaBike system is operated by VIA KANIZSA VÁROSÜZEMELTETŐ NZRT.

The current Terms and Conditions (“Terms”) contain the conditions governing the use of the KanizsaBike System. The Terms are an integral part of the contract regulating the use of the KanizsaBike card and the rental bike between the User of the KanizsaBike System and the Operator of the KanizsaBike System. On registration in the KanizsaBike System and concluding the KanizsaBike Card and Bike Rental Contract, the User expressly accepts all the Terms.

  • Call centre telephone: 06-93-537-653
  • Website address: www.kanizsabike.hu

I. DEFINITIONS OF TERMS

Following is a definition of terms used in the current Terms:

  1. Docking station: located at the rental stations, it is the structure responsible for the locking of the KANIZSABIKE bike. It includes a TAG reader, a card reader, a lock and two high-performance LED lights.
  2. KANIZSABIKE bike: a specially designed bike whose every part can be only taken apart using a special tool. Neither frame nor parts are standard, the seat cannot be removed. It has a large front and rear mud guard, a basket positioned at the front, spokes with reflective strips and a dynamo fixed on the front that ensures continual light.
  3. User: a natural or non-natural person who concludes a KanizsaBike Card and Bike Rental Contract to use the KanizsaBike card for a specified period of time or who registers as a Temporary (Occasional) User and who has a credit balance KanizsaBike card, or a PIN code received by SMS and a purchased ticket become entitled to use the KANIZSABIKE in accordance with the current Terms.
  4. KanizsaBike card: the magnetic card which is available at Card Sales Points and in the Central Customer Service Office for a specified period of time, either six months or one year.
  5. Rental: the Manner and Extent of use of the KANIZSABIKE bike by the User is defined in the Terms.
  6. Rental station: located within the area of Nagykanizsa Város Önkormányzat (Nagykanizsa Council), the KANIZSABIKE bike rental station consists of the Terminal, a specified number of docking stations and a specified number of KANIZSABIKE bikes.
  7. Call centre: the call centre for Users and those interested where information is given over the phone about the operation of the System, faults and observations can be registered, technical problems are dealt with, other faults are solved.
  8. Central Customer Service Office: the User can conclude the KanizsaBike Card and Bike Rental Contract, obtain the KanizsaBike card for KanizsaBike bike rental, charge the card with the desired amount, request a VAT invoice, replace a lost or damaged card, report a fault in person, and access the complete range of administrative services. The Office coordinates the work of Card Sales Points.

The address, opening times and contact of the Office:

VIA KANIZSA VÁROSÜZEMELTETŐ NZRT.

Address: 8800 Nagykanizsa, Zrínyi u. 33.

Tel.: 06-93-537-653

E-mail: info@kanizsabike.hu

Opening times:

Monday – Thursday:
8.00 – 15.30

Friday: 8.00 – 13.00

  1. Card Sales Points: contracted partners where the User can conclude the KanizsaBike Card and Bike Rental Contract for the KanizsaBike card, obtain the Bike card (magnetic card) or the KanizsaBike Card and Bike Rental Contract for rental of KANIZSABIKE or charge the desired amount to the card to be able to rent a KanizsaBike bike.

The valid list of Card Sales Points with addresses and opening times can be found on the website www.kanizsabike.hu

  1. Terminal: the device linked to the station for reading of KanizsaBike Card and for rental using a PIN code received by SMS. It has a central terminal computer, a card reader system, a monitor and a keyboard. At rental stations with bank card reader and the option to register, Users can register, buy tickets, charge the card balance and pay by bank card.
  2. Operator: KanizsaBike System is operated by VIA KANIZSA VÁROSÜZEMELTETŐ NZRT. (Company register number: 20-10-040268, address: H-8800 Nagykanizsa, Zrínyi u. 33., postal address: H-8801 Nagykanizsa, Pf. 386., tax number: 14653931-2-20, e-mail address: via@nagykanizsa.hu).
  3. System: the rental bike system called KanizsaBike Community Bike Rental System (KanizsaBike Közösségi Bérkerékpár Rendszer) established as part of the project.
  4. KanizsaBike Card and Bike Rental Contract: the contract between the Operator and the User for temporary (occasional) or longer-term use of the KANIZSABIKE bike and the KanizsaBike card that entitles the User to use KANIZSABIKE bikes. The KanizsaBike Card and Bike Rental Contract can be concluded for Temporary User in the event of registration and with the purchase of a ticket entitling the User to use a bike or for Regular Users with the conclusion of the KanizsaBike Card and Bike Rental Contract at Card Sales Points or in the Central Customer Service Office.
  5. Website: the Operator runs the internet website www.kanizsabike.hu.

II. Scope of Terms

The current Terms applies to all services related to the System, that can be found on the website, that are offered by the Operator within the boundary of Nagykanizsa city administration.

Children under 14 are not entitled to conclude a KanizsaBike Card and Bike Rental Contract for the use of the System. In the case of people over the age of 14 the Contract with the Operator to use KanizsaBike bike is governed by point b) of paragraph 2:12.§ (2) in Ptk (Hungarian Civil Code) and does not need the approval of the legal representative in order to conclude this contract of minor importance.

On conclusion of the KanizsaBike Card and Bike Rental Contract the User accepts his/her responsibilities as detailed in the current Terms.

The provisions of the Terms in the KanizsaBike Card and Bike Rental Contract between the User and Operator are binding even without a specific written clause.

The current Terms are valid indefinitely from 2nd September 2016. The Operator is entitled to alter the Terms and its Appendix at any time, changes also apply to any KanizsaBike Card and Bike Rental Contract which is valid at the time of the change. Any changes enter will be on the website as Announcement 10 days before they come into effect, after which they Information/Contracts will be valid. In the event the User does not wish to accept the changed conditions of the Terms, the User is entitled, within 10 days of the Announcement of changes, to terminate the KanizsaBike Card and Bike Rental Contract(s) in writing with immediate effect. Termination can be considered valid if the User returns the KanizsaBike Card to the Operator at the Central Customer Service Office or a Card Sales Point within 10 days of the start of validity of the change of Terms that led to termination. In the event the KanizsaBike Card is not returned the termination is ineffective and invalid.

In questions which are not regulated by the Terms or the KanizsaBike Card and Bike Rental Contract, the Polgári Törvénykönyv (Hungarian Civil Code) and its related governing legislation are binding. The Terms and KanizsaBike Card and Bike Rental Contract shall be governed by Hungarian law.

III. Renting a bike / KanizsaBike Card and Bike Rental Contract

The KanizsaBike Card and Bike Rental Contract entitling the User to use a KanizsaBike bike can be concluded for long-term or ad hoc (occasional) use. With the conclusion of both the long-term and temporary (occasional) KanizsaBike Card and Bike Rental Contract, the User in possession of such a contract receives the right to use KanizsaBike bike at any time during the Contract’s validity.

III.1. For Regular Users / Long-term KanizsaBike Card and Bike Rental Contract

In all cases the User must attend the Central Customer Service Office or Card Sales Point to conclude and sign the Long-term KanizsaBike Card and Bike Rental Contract. Following the conclusion of the Long-term KanizsaBike Card and Bike Rental Contract, the Operator will provide the User with a KanizsaBike card. The KanizsaBike card is only available after conclusion of the Long-term KanizsaBike Card and Bike Rental Contract. The period of validity of the Long-term Rental Contract is the same as the period of validity of the KanizsaBike pass purchased. When the validity of the purchased KanizsaBike pass expires, the User can reactivate the card from the Central Customer Service Office or the Card Sales Points by shopping a new pass or charging tha KanizsaBike Card.

A given User, a natural person over the age of 18, may have maximum four valid KanizsaBike Card and Bike Rental Contracts at one time. A given natural person over the age of 18 – based on one valid long-term KanizsaBike Card and Bike Rental Contract – may have a maximum of one KanizsaBike Card at one time, and thus a given natural person over the age of 18 may, with four KanizsaBike Card and Bike Rental Contracts, be in possession of four KanizsaBike Cards and rent a maximum of four KanizsaBike bikes at one time.

Students over the age of 14, with a valid student ID, may buy a student pass at a discounted price.

A given User, a natural person under the age of 18 may have a maximum of one valid KanizsaBike Card and Bike Rental Contract.

A given User, a natural person under the age of 18 may, with a valid KanizsaBike Card and Bike Rental Contract, have a maximum of one valid KanizsaBike Card and thus, a given User, a natural person under the age of 18, with KanizsaBike Card and Bike Rental Contract may have a KanizsaBike Card and rent a maximum of one KanizsaBike Bike at one time.

A given non-natural person User may have at one time a maximum of 10 KanizsaBike Card and Bike Rental Contracts. A given non-natural person User with one KanizsaBike Card and Bike Rental Contract may have a maximum of one valid KanizsaBike Card. In the event of requests for above 10 KanizsaBike Card and Bike Rental Contracts and KanizsaBike Cards, on the request of the non-natural person, the Operator shall give prior permission to allow the conclusion of the KanizsaBike Card and Bike Rental Contract with the non-natural person.

To conclude a KanizsaBike Card and Bike Rental Contract for a longer period, the Operator requests the following data from the Person who would like to conclude the KanizsaBike Card and Bike Rental Contract to become a User for a longer period:

  • Name, maiden name
  • Nationality,
  • Permanent residence in Hungary, or permanent and temporary residence in Hungary (in the case of both)
  • ID / passport / driver’s licence number
  • Place, date of birth
  • Mother’s maiden name
  • Mobile telephone number
  • E-mail address

In the case of a Hungarian citizen the above data shall be verified with valid Hungarian personal data documents (ID card, card-form driving licence or passport), in the case of foreign citizens with valid identity document, and by a valid residence card issued by Hungarian authorities for the residence or permanent and temporary residence – for both Hungarian and foreign citizens. In the event the data of a User changes, the User is obliged to inform the Operator within 5 (five) days and to present the documents proving the changes to the Operator at a Card Sales Point or the Central Customer Service Office.

A valid student card is necessary to purchase a student pass.

You need a Kanizsa Card in order to get the 30% discount of the pass.

A non-natural person (institution, NGO) may be a User if it is registered in Hungary with valid Company documentation or other documentation proving registration in Hungary and specimen signature proving right of signature and may conclude a Long-term KanizsaBike Card and Bike Rental Contract. If not registered in Hungary the User must provide documentation proving registration outside Hungary and the specimen signature proving right of signature in order to conclude a Long-term KanizsaBike Card and Bike Rental Contract. Prior to conclusion of the KanizsaBike Card and Bike Rental Contract, the representative authorised to sign for the company must also provide personal identification as specified above for a natural person. In the event an authorised representative represents the company representative the representative must be in possession of all the documents containing the above personal data of both the company representative and the authorised representative in personal documents or official documents.

The KanizsaBike bike card entitles a legally entitled person to use bikes held at the KanizsaBike Rental Stations.

Only the natural person to whom the given KanizsaBike card was issued is entitled to use the KanizsaBike card. In the event the User gives their KanizsaBike card, or identification and PIN code, to a third party, the User is responsible to the Operator for any damage caused by the third party in possession of the KanizsaBike card, or identification and PIN code, and is responsible for the person to whom they gave the card. In all events the Operator regards the person who concluded the KanizsaBike Card and Bike Rental Contract for use of the KanizsaBike Card as the User and as the given person to whom the KanizsaBike Card was issued.

For non-natural persons the User may give the card issued to a natural person specified by the User for use. The non-natural person User is responsible to the Operator for the action of all people to whom the KanizsaBike Card is given for use and for any damage they cause.

The balance on a KanizsaBike card issued to one person may not either in part or in total be transferred to a card issued to another person. The maximum amount for a KanizsaBike card is shown on the website. There is no limit on the number of times the Card can be charged, the amount is limited by the maximum amount that can be held on the Card.

 

III.1.1. KanizsaBike card

The KanizsaBike card is a plastic card with a unique identification that entitles the Card user to rent a bike.

To obtain a KanizsaBike card, the User must conclude the KanizsaBike Card and Bike Rental Contract, and purchase a one-year, six-month, one day, three days or one week pass and the card at the Card Sales Point or Central Customer Service Office, details of which are shown under the Terminal screen “Card Sales Points” menu and on the website.

The KanizsaBike card is valid until the expiry of the Long-term KanizsaBike Card and Bike Rental Contract. When the KanizsaBike Card expires, it can be extended with the purchase of a new pass or with charging at the Card Sales Points or the Central Customer Service Office.

If the User loses, damages or in another manner makes unusable the KanizsaBike card issued to them, or it becomes unusable, a new KanizsaBike card can only be requested on conclusion of a new Long-term KanizsaBike Card and Bike Rental Contract. The User is responsible for their KanizsaBike card and its use according to the Contract. The User to whom the KanizsaBike card was issued is responsible for any damage arising from the loss of their KanizsaBike card and its non-contractual use. The User is obliged to report, in person, the loss, destruction or damage to the KanizsaBike Card within a maximum of 1 (one) working day that the problem is observed to the Operator at the Central Customer Service Office or at one of the Card Sales Points, or by telephone to the call centre.

 

III.1.2. Annual pass and card fee

To use a KanizsaBike card a one year, six-month, one day, three days, or one week pass must be purchased that gives access to the System. The price of the pass and the KanizsaBike card is shown on the website.

After obtaining a KanizsaBike card, the passes and the extension of validity of a KanizsaBike card, can be purchased at Card Sales Points at the same time as concluding a new KanizsaBike Card and Bike Rental Contract.

The price of renting a KanizsaBike bike is deducted from the price of the pass. If the User has a balance of zero or a negative balance, or the KanizsaBike card expires, the User is no longer entitled to use KanizsaBike bikes. In this event the Docking Station gives a staccato beeping sound. Charge and reactivate the KanizsaBike card at Card Sales Points and the Central Customer Service Office, on the website or at Stations with bank card reader and the option to register.

III.1.3. Rental price

The first hour of a new rental period is free with a purchased and valid pass. After the first hour (free) every hour begun counts as rental and will be charged. The rental prices are shown on the Website.

The maximum duration for rental per occasion is 10 hours.

 

III.1.4. Rental with a KanizsaBike card

With a KanizsaBike card the User can start the rental directly at the Docking Station. To use a KanizsaBike bike touch the card to the card reader on the Dock. After a sound and flashing light the bike lock which secures the bike opens. The light flashes for 20 seconds during which time the bike can be taken out. If the bike is not removed within this time limit, the lock recloses. You have 2 minutes to check the technical state of the bike, then the rental fee counting starts. In the event you see any problems / faults with the bike (vandalism, puncture, something broken, etc.), you may return the bike to the docking station free of charge within the 2 minutes. You can report the faulty bike or docking station directly at the terminal.

 

What can I do at the Terminal with the KanizsaBike card?

  • Request balance and transactions:

You can request the current balance, see the period of validity of the card, data for the previous four journeys, the code of the bike rented.

  • Report a fault:

If a docking station or bike is faulty you can report it here.

III.2. For Temporary Users / KanizsaBike Card and Bike Rental Contract for Temporary Use

Natural persons over the age of 14 who do not have a Long-term KanizsaBike Card and Bike Rental Contract entitled to conclude a Temporary Rental Contract. Non-natural persons may not conclude a Temporary KanizsaBike Card and Bike Rental Contract. To conclude the KanizsaBike Card and Bike Rental Contract the User needs a bank card and mobile telephone. The bank card must have an account with at least amount equivalent to the deposit.

Temporary KanizsaBike Card and Bike Rental Contract can be concluded on the Website or at the Central Customer Service Office at the Card Sales Points.

Validity of the Temporary KanizsaBike Card and Bike Rental Contract is for the chosen Ticket period. If the User would like to conclude more than one such KanizsaBike Card and Bike Rental Contract with one bank card, a deposit will be taken for each KanizsaBike Card and Bike Rental Contract. The party concluding the contract with the Operator is regarded as the owner of the bank card used in relation to the KanizsaBike Card and Bike Rental Contract. The Operator does not check the right to use the bank card used and thus the Operator cannot be held responsible. Such contracts are regarded as legally concluded and as fulfilling the contracts and the Operator deducts the fee payable from the User’s bank card.

III.2.1. Registration

Registration is necessary to use the KanizsaBike System. Registration can occur on the www.kanizsabike.hu website.

The 8-digit PIN code sent by SMS during registration later serves as the User’s identification.

III.2.2. Buying a ticket

After registration, a ticket must be purchased which allows the holder entry to the System to rent a bike. This can also be done on the website www.kanizsabike.hu. The ticket is valid for the period chosen by the User. It can be 1 day, 3 days, or 7 days. The valid ticket entitles the User to rent a bike for a maximum period of 10 hours per occasion.

Ticket prices are shown on the Website.

In the event of buying a ticket the System secures a deposit of 10 000 HUF from the User’s bank account. After the validity of the purchased ticket has expired the System deducts the price of the ticket, the rental cost and returns the remaining amount to the User’s bank account. The deposit is to cover the costs incurred by the User (rental price, damages, etc.). In the event it is not sufficient to cover the costs, the User is held responsible for covering the total costs of costs not covered by the deposit.

 

III.2.3. Rental costs

Rental costs are shown on the Website.

The maximum duration for rental per occasion is 10 hours.

 

III.2.4. Renting with PIN code

Renting can occur after registration and ticket purchase. After choosing the “Rent with PIN code” menu point, give the 8-digit code and, after it has been accepted, give the number of the chosen bike. This can be read on the Docking Station. Then you hear a beep and see a flashing light on the chosen docking station which shows the bike can be removed. The light flashes for 20 seconds and the bike can be taken out during this time. If the bike is not removed within this time limit, the lock recloses. You have 2 minutes to check the technical state of the bike, then the rental fee counting starts. In the event you see any problems / faults with the bike (vandalism, puncture, something broken, etc.), you may return the bike to the Docking Station free of charge within the 2 minutes. You can report the faulty bike or Docking Station directly at the Terminal.

 

What can I do at the Terminal with the PIN code?

  • Request balance and transactions:

You can request the current balance, data for the previous four journeys, the code of the bike rented.

  • Report a fault:

If a docking station or bike is faulty you can report it here.

III.3. For all Users

  1. In the event of power failure or failure of/flat batteries at the Rental Station, the User cannot remove the KANIZSABIKE bike from the Docking Station, but will be able to return the KANIZSABIKE bike to the Docking Station. The Operator draws the user’s attention to the fact that if a KANIZSABIKE is returned to a Docking Station that does not work until it is operational again and the problem solved, the User may not rent another KANIZSABIKE Bike from either the faulty Docking Station or another.
  2. Following rental the User may return the KANIZSABIKE bike to an empty Docking Station at any Rental Station. On returning the bike the light on the Docking Station light up and flash for 20 seconds that indicate the return is complete. The card reader installed in the Docking Station panel records the time of the rental end when the KANIZSABIKE bike is returned to the Docking Station.
  3. The Operator gives an assurance that the KANIZSABIKE bike is technically suitable for use according to the rules and that during the Rental period a third party is not entitled to and has no need to obstruct, limit or stop the User from using the KANIZSABIKE bike.

III.4. Regulations for termination of the KanizsaBike Card and Bike Rental Contract for all Users

  1. The Operator is entitled to terminate the KanizsaBike Card and Bike Rental Contract with immediate effect with no prior warning if the User, or a third party to whom the User gave the KanizsaBike card or use of the KanizsaBike bike, breaks any of the rules detailed in the current Terms. In the event of termination of the Contract, the User or the person thereby authorised to use the System, must immediately stop using the System, return the KanizsaBike bike to any Rental Station, return the KanizsaBike card to any Card Sales Point or the Central Customer Service Office. In the event the KanizsaBike card is not returned the Operator invalidates the KanizsaBike card at the same time as the Contract. At the same time the KanizsaBike Card and Bike Rental Contract is terminated, the Operator is entitled to retain the balance on the KanizsaBike card involved in the termination as cost of breaking the contract, and the User is not entitled to demand a refund of the balance. If the User has more than one KanizsaBike Card and Bike Rental Contract at the time of termination, the Operator is entitled to terminate all the KanizsaBike Card and Bike Rental Contract with immediate effect for the same reason.
  2. In the event of termination of the KanizsaBike Card and Bike Rental Contract, the Operator is entitled to refuse to conclude a new KanizsaBike Card and Bike Rental Contract with the User and the Operator has the sole right in this decision.
  3. The User may terminate the Long-term KanizsaBike Card and Bike Rental Contract unilaterally at any time in a written legal form sent to the Operator. The form should be sent by post to the Operator or given in person to the Central Customer Service Office. The User is also obliged to return the KanizsaBike card to the Operator with the form. Based on the legal form the Operator will invalidate the KanizsaBike card and refund to the User the sum not used within 15 (fifteen) days. The validity of the Rental Contract and the KanizsaBike card are terminated at the same time.

IV. REGULATIONS GOVERNING THE USE OF KANIZSABIKE BIKE

  1. The maximum period of use of KANIZSABIKE Bike Rental is 10 hours per occasion and, when the time is finished, the User is obliged to return the KanizsaBike bike to any Rental station and place it in the Docking Station. If the User is unable to return the KanizsaBike bike at the end of the KanizsaBike Card and Bike Rental Contract period due to a fault at the Rental Station, they are obliged to inform the Operator immediately by telephone and do what is agreed. In the event the period of time is longer than 10 hours, the call centre will class the KANIZSABIKE bike as missing and the Operator is entitled to carry out those legal and other provisions at its disposal.
  2. KANIZSABIKE bike may only be used within the administrative area of Nagykanizsa as can be seen at www.kanizsabike.hu.
  3. The User is obliged to use the KANIZSABIKE bike as it should be and in accordance with the General Terms and Conditions.
  4. The User is obliged to use the KANIZSABIKE bike in accordance with valid Highway Code rules, carefully and expertly.
  5. On concluding the KanizsaBike Card and Bike Rental Contract and using the KanizsaBike bike, the User expresses they are in suitable condition and health to use the bike, and accepts all responsibility for any accidents arising during the Rental period. The User is responsible for their own insurance for health, property and liability.
  6. It is obligatory to check that the bike is in a suitable technical state before use. By starting to use the bike the User agrees that the bike is in a fit state to be used.
  7. The User must protect the KANIZSABIKE bike from theft, loss, damage, destruction and any other form of damage and, in order to avoid these, should travel with reasonable care expected and do what is necessary.
  8. The User must not make any changes or repairs to the KANIZSABIKE bike.
  9. Giving, lending, renting the KANIZSABIKE bike to another is forbidden. The KANIZSABIKE bike may only be used by the User – except in the case where a legal entity is the User and then rules apply in Point II.1.
  10. The User may not transport passengers on the KANIZSABIKE bike.
  11. It is forbidden to use KANIZSABIKE bike under the influence of alcohol, medicines or drugs.
  12. The User must inform 06-93-537-653, and the police if necessary, of any extraordinary event, particularly vandalism, theft, damage to the KANIZSABIKE bike and any accident caused or suffered by the User.

V. LIABILITY RULES, CONTRIBUTION

  1. The user is responsible for all damage that arises from use of the KANIZSABIKE bike which is not in accordance with the Terms and Conditions or in cases where the User has not satisfied the conditions laid out in the General Terms and Conditions. The User is liable for all the damage costs.
  2. The Operator is only liable for obvious damage of the KANIZSABIKE bike in the event that the User reported the injury or damage at the Terminal or by telephone on +36 30 875 6000. This does not exclude the Operator from the right of compensation from the User who caused the damage.
  3. The Operator is entitled to compensation from the User according to legislation detailed in civil law and in certain circumstances criminal law.
  4. For protection the Stations are under constant video surveillance and these recordings may be used in the event of vandalism, faults or damage.

VI. DATA PROTECTION AND PRIVACY POLICY

  1. Information about the use of data can be found on the website (www.kanizsabike.hu). The User accepts the use of data privacy policy on signing the Rental Contract.

VII. COMPLAINTS

  1. The User can give complaints related to the System in writing or orally at the Central Customer Service Office to the Operator at the Contact given in the current Terms.
  2. Complaints given orally will be recorded in the Complaints Book.
  3. The Operator has 30 days to respond to complaints in writing. The Operator is not obliged to investigate anonymous complaints.
  4. Complaints that have already been judged will not be judged again.
  5. The Operator is obliged to retain the Complaints Book and results of investigation for 5 (five) years.
  6. In the event the Operator refuses the complaint, the User may turn to the Zala Megyei Kereskedelmi és Iparkamara (Chamber of Commerce)’s Békéltető Testülethez (Mediation Board, address: 8900 Zalaegerszeg, Petőfi u. 24., telephone: 06-92-550-513, fax: 06-92-550-525, e-mail: zmbekelteto@zmkik.hu).

VIII. CHANGE IN GENERAL TERMS AND CONDITIONS

  1. The Operator is entitled to change the current General Terms and Conditions unilaterally in order to improve the standard of service, make it more efficient and extend the service.
  2. The Operator must inform Users before changes to the General Terms and Conditions at the Announcement on the website and at the Central Customer Service Office and Card Sales Points in an obvious place at least 10 days before the changes come into force. Informing includes precise reference to the changes in the General Terms and Conditions, the time the changes come into effect and where to access the modified General Terms and Conditions.

IX. OTHER REGULATIONS

  1. Contact(s) for the Operator:

Name: István Fitos

Address: H-8800 Nagykanizsa, Zrínyi u. 33.

E-mail address: via@nagykanizsa.hu

Tel.: +36 (93) 537-653

  1. The current General Terms and Conditions come into effect on 2nd September 2016. The General Terms and Conditions are valid until withdrawn.
  2. Questions not regulated in the current General Terms and Conditions will be governed by the Ptk. (Hungarian Civil Code) and related legal regulations.